- 100% satisfaction guaranteed on every order -
Can I request a specific delivery time?
Although we cannot commit to an exact delivery time, you can request a specific delivery window using AM Priority, PM Priority, or Express Delivery. Standard deliveries occur during normal business hours and are not tied to a specific time unless one of these options is selected.
Do you deliver to hospitals, schools, and businesses?
Yes. We deliver to hospitals, medical offices, schools, churches, hotels, offices, and other commercial locations in our local delivery area. Some locations have specific receiving procedures so providing accurate address details helps ensure a smooth delivery.
Can I schedule a future delivery date?
Yes. You can schedule future deliveries through our website or by calling us directly. Scheduling ahead is recommended for holidays and special events.
What happens during extreme heat?
During very hot weather our team may contact the recipient ahead of time to ensure someone is available to accept the flowers so the arrangement remains fresh and protected during delivery.
How do substitutions work during busy floral holidays?
During peak floral holidays and times of high demand, substitutions may be necessary. We always maintain the overall style, value, and look of the arrangement. If any substitutions are required that would alter the arrangement in a significant way, we always call for approval. Ordering early helps ensure the best availability.
What is same day delivery?
We offer guaranteed same-day flower and gift delivery seven days a week. For deliveries within the San Fernando Valley, place your order by 3 PM PST, Monday through Friday. For deliveries outside the San Fernando Valley, orders must be placed by 11 AM PST.
On Saturdays and Sundays, place your order by 12 PM PST for guaranteed same-day delivery within the San Fernando Valley. For orders placed after our cutoff times, please call us at (818) 996-2603 to see if we can accommodate your delivery.
What is AM Priority and PM Priority?
We offer a variety of delivery time options to accommodate your schedule. During checkout, you can select your preferred delivery by time, with pricing varying based on how early you need your flowers to arrive. Earlier delivery options are available for an additional fee, while our standard delivery option is included at our regular delivery rate.
Please note: Deliveries to funeral services are automatically prioritized to arrive before the scheduled service time and do not require an additional priority delivery fee.
What is Express Delivery?
Express Delivery is a great option when you need your flowers to arrive within a specific timeframe. We offer expedited delivery options that allow you to select a preferred delivery window during checkout. Pricing varies based on your selected delivery time and destination.
For last-minute or time-sensitive requests, please call us at (818) 996-2603, and we'll do our best to accommodate your needs.
How will I know my delivery was made successfully?
When your order has been successfully delivered you will receive an automatic delivery confirmation via email at the address you provided. If we have any difficulties with your order, we will contact you by telephone and/or e-mail at (818) 996-2603 and orders@dottiesflowers.com
Why do you need my recipients phone number?
We will contact your recipient if we have any delivery issues, if we are experiencing extreme weather conditions (heat, cold) to confirm they are available to accept delivery. We will also contact your recipient to request specific delivery instructions if they are not available to accept delivery at the address you provided.
What if I entered the wrong address or other incorrect delivery information by accident?
Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery may be subject to a re-delivery fee. If you realize you entered incorrect information, please contact us as soon as possible to correct your order.
What delivery guarantees can Dottie's make for deliveries going out of town?
In the U.S and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00pm in the recipient’s time zone (excluding holidays and peak floral delivery periods). Orders received after 12 pm in the recipient’s time zone may be delivered the next delivery day.
Most florist shops make deliveries during normal business hours (9am to 5pm), However, since we do not know each florist’s delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for an AM or PM deliver with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery. Deliveries to a funeral service are generally an exception to this rule.
What happens if the recipient is not home/at work when the delivery is attempted?
The delivery driver may choose to leave the arrangement with a neighbor or coworker and attach a note to the recipient’s door stating who accepted the arrangement on their behalf. Or if the area is secure, to leave the arrangement at the door or in a safe place.
The delivery driver may also leave a note on the recipient’s door asking the recipient to call the florist’s shop and arrange a convenient time for pick up or re-delivery. There may be a fee for re-delivery.
If the recipient is at work all day, we suggest sending the arrangement to the workplace.
Can I still have flowers delivered today?
We offer same-day flower and gift delivery seven days a week. For deliveries within the San Fernando Valley, orders must be placed by 3 PM Monday through Friday or 12 PM Saturday and Sunday. For deliveries outside the San Fernando Valley, orders must be placed by 11 AM.
If you've missed our same-day delivery cutoff, please call us at (818) 996-2603. We may still be able to accommodate your order!
Please note that same-day delivery availability is subject to order volume and delivery capacity. We reserve the right to adjust cutoff times when necessary.
What makes our flower delivery service so great?
How much is local flower delivery?
We offer local flower delivery throughout most of Los Angeles and parts of Ventura County. Our standard local delivery fee is $21.95, with additional charges for extended delivery areas, expedited delivery options, and certain holidays.
Our flat-rate delivery fee is carefully calculated to reflect the actual costs of providing reliable, professional flower delivery throughout Los Angeles, including transportation, fuel, and labor.
Applicable sales tax will be added where required by law. Please ensure your delivery information is accurate and complete to help us provide a smooth and timely delivery experience.
Do you deliver flowers outside of the Los Angeles Area
We can accommodate flower deliveries outside of the greater Los Angeles area. Additional delivery fees may apply, and delivery dates and times may be limited depending on the destination.
For locations outside our regular delivery area, we may partner with a trusted local florist to fulfill your order and ensure your flowers arrive fresh and beautifully arranged.
How do I check the status of an order?
The easiest way to check the status of your delivery is to text us at (818) 996-2603 or contact us by email. Our team will be happy to look into your order and provide an update.
We recommend texting rather than calling, as checking the status of a delivery often requires us to contact our dispatch team or driver. Texting allows us to investigate your order without keeping you on hold.
During busy holidays such as Valentine's Day and Mother's Day, our phone lines can become extremely busy, and we may not be able to answer every call. Texting is especially helpful during these periods and allows our team to respond to your inquiry as efficiently as possible.
Please keep in mind that deliveries are made throughout the day, and unless you've selected a specific delivery window, your order may arrive later in the afternoon or early evening. We also provide delivery confirmations once your order has been completed.
What is your local delivery area?
Our local delivery is most of north and central Los Angeles including the entirety of the San Fernando Valley, and parts of west Ventura County. We are capable to delivery outside of our local area for an additional charge.
We can deliver anywhere else in the state or country through our large network of florists.
Do you deliver flowers internationally?
We will not be able to process international orders via our website. We would be happy to process the orders over the phone, by calling (818) 996-2603. There are additional fees associated with international orders. In addition, you will want to place your order at least 3 days in advance of when you would like it sent. There are no weekend deliveries.
What is Cupids express delivery?
Cupids express delivery is an option to have your gift delivered by a certain time of day. There is an additional fee for this service and the cost depends on how quickly you need your gift delivered. The cost will also depend on the time of day that you place your order. You will have an option at check out to choose the express delivery options that are available to you.
What happens if no one is home?
We have really good drivers that we empower to make decisions regarding what to do when no one is home. Every situation is unique and is dependent on weather, neighbors or business situations and what kind of shelter is available.
In some cases they will leave the flowers at the door or on a porch.
We also allow them to attempt a neighbor to take the flowers.
Sometimes we have to deliver flowers before a person is at work, (ie. nightshift employees) many times we will leave the arrangement at a front desk or at their specific office.
Sometimes they have no choice but to bring the flowers back to the flower shop. In that situation we will make arrangements with the recipient to make sure they get their flowers.
In all cases it is the drivers decision as to what to do. Yes, sometimes they make a mistake, however they try to make the right decision.
We will leave a door tag with what we have done on recipients door if we are unable to deliver the flowers to a person
What is wrong with the water in a vase when it turns yellow and cloudy?
This is a natural sign that bacteria are growing in the water. Bacteria can clog stems and shorten the vase life of flowers, so keep the water clear at all times to ensure the longevity of your blooms. If your water starts to turn cloudy, immediately empty the vase and add fresh water, preferably mixed with the floral food provided by your florist. Re-cut the stems with a sharp knife under warm water before placing them in the vase of fresh water.
Is it possible to revive a wilted rose?
Sometimes. If a rose wilts prematurely, remove it from the arrangement and try the following easy tip to perk it up. Fill a sink with warm water. Lay the rose horizontally in the water bath and cut the stem (about 1") with a sharp knife under the warm water. Leave the rose in the bath for about two hours and let the water cool. This process can work wonders, but if the rose is already past its vase life it will not revive.
How do you lengthen the life of your flower arrangement?
A little extra care can make a big difference for any size flower arrangement or fresh flower bouquet.
Most floral arrangements last 4-7 days or longer, depending on the flowers used and the care they receive. The Society of American Florists provides these tips for longer-lasting, more vibrant flowers:
For floral arrangements:
For loose bunches or boxed flowers:
How do you extend the life of your plant? (Green thumb not required)
Not only are green and flowering plants a great enhancement to any home or office decor, they are also beneficial to your health. The results of a study by the National Aeronautics and Space Administration (NASA) show that common houseplants are powerful, natural air cleaners - all the more reason why you want to keep your plants healthy with the proper care.
Most plants come with care instructions specified for the type of plant. The Society of American Florists provides these additional general guidelines to keep most green houseplants thriving:
What is the best way to take care of a flower arrangement?
It depends on how they are packaged:
No matter what type of arrangement you have, it is important to keep your flowers off of televisions, appliances and heating/cooling units. You should also keep them away from hot or cold drafts and out of direct sunlight.
Since flowers like sunshine, should I put my arrangement in the sun?
No. Growing flowers require sunshine for maturation, but cut flowers will fade much faster if exposed to heat and direct sunlight. To keep flowers fresh longer, place them in a location away from sun and drafts.
Do you offer custom floral arrangements?
Yes. We create custom arrangements for birthdays, anniversaries, sympathy, events, weddings, and special occasions. Contact us to request a unique design.
Do you make deliveries on Sundays or on holidays?
We are currently closed on Sunday. If a delivery needs to be made on a Sunday, care will be taken to make the delivery the day before.
Do you make international deliveries?
Yes! Due to the various time zones between the U.S and other continents, same day delivery is usually not available for orders going outside the U.S. You must call us to place an international delivery order; you cannot do so online.
What if I need to cancel my order?
Local Delivery: Your order is processed the moment we receive it during business hours. If you need to cancel a local delivery cancellations must be made prior to delivery.
Out-of-town Delivery: To cancel an out-of-town delivery it is sometimes very difficult to get a cancellation request completed due to the various time zones of our network. An out-of-town delivery cancellation must be done prior to delivery and in all cases within 24 hours of placing your order. Any cancellation requests after this period cannot be guaranteed.
Do you ever have to make substitutions in flowers from what is shown?
Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible the exact bouquet pictured or requested may not be available for delivery.
In this event, we will substitute with flowers of equal or greater value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretations. In single variety arrangements, variety will take preference over color. Or goal is your complete satisfaction!
What payment methods do you accept?
We accept all major credit cards along with most popular digital wallet payment options. All payments are processed securely.
Can I make changes to my order after it has been placed?
We begin working on orders quickly. If you need to make a change contact us as soon as possible. Once the design or delivery process has started changes may not be possible.
Can I include a personal message with my order?
Yes. Every order includes a complimentary enclosure card where you can include your personal message during checkout.
Do you offer corporate or recurring floral services?
Yes. We offer floral services for offices, hotels, restaurants, and events along with weekly or monthly recurring flower programs. Contact us to set up service.
Do you design the flowers yourself?
Yes. All arrangements are designed by our floral team in our Los Angeles shop. For out of area deliveries we work with trusted partner florists.
Can I pick up my order instead of having it delivered?
Yes. Pickup is available at our Reseda location. You can choose pickup during checkout or call to schedule a pickup time.
Where are your flower shop locations?
Dottie's Flowers has one location in Los Angeles in the neighborhood of Reseda.
Stop in and visit one of our Dottie's Flowers & Plants locations listed below!
Are you looking for the best local flower shop in Los Angeles, Ca?
DELIVERY & PICKUP ONLY
747 San Pedro St
DELIVERY & PICKUP ONLY
1936 W Glenoaks Blvd - DELIVERY & PICKUP ONLY